Shipping & Returns

We accept U.S. and international orders. We do not ship to PO boxes.

Shipping Fees

Shipping costs are based on the contents of your order and the location to which the order is shipping. Shipping charges can only be provided once you begin the checkout process.

Delivery Time Estimates (Business Days)

Orders are shipped on Business Days only. Please note that Business Days are Monday– Friday, excluding U.S. federal holidays. We make every attempt to ship orders as quickly as possible. For orders within the United States please allow approximately 3-7 business days from the ship date for your order to arrive (you will receive a notice when your package ships). For International orders please note that it can take two weeks or more depending on the final destination. Custom Orders will be quoted upon ordering. International orders shipped via USPS cannot be tracked once the leave the United States

Saturday Delivery

We do not offer Saturday Delivery

PO Boxes

We are unable to ship to PO Boxes at this time

Carrier

You may select UPS or USPS. At this time we cannot use customer’s shipping account numbers

Insurance

All items are insured against loss or damage while in transit from The Wooden Wick Co. to the shipping address. All damages must be reported within 3 days of receipt of order.

Tracking Your Order

You will receive an email notifying you when your order has shipped that will contain shipping details and tracking information.

INTERNATIONAL CUSTOMERS

USPS does not provide tracking for packages once they leave the United States. We are unable to give you any information other than what the tracking shows. If you would like to receive tracking until your parcel reaches its destination, we recommend selecting UPS.

International Shipping Duties, Tariffs and Taxes

If you are receiving your order outside of the United States, you will be responsible for import duties, customs and local sales taxes levied by the customs department of the country to which you are shipping. Please note that it is possible for some orders to experience a delay in customs. The Wooden Wick Co. has no control over such delays and we ask that you contact your local customs agency for further information.

Shipping Delays

Please note that occasionally items ordered together may not all be available for shipment at the same time. We do our best to ship the entire order together. However, if we need to send your items in more than one shipment, you will only be charged once for the shipping charges that apply to your order.

Occasionally items may be temporarily out-of-stock. In this case, we will notify you as soon as possible with the expected ship date.

Finally, please note shipping and delivery times are estimates and are not a guarantee. Actual delivery times may vary due to a number of factors beyond our control including, but not limited to, severe weather, natural disasters, strikes, holiday-related delays or other unforeseen circumstances. The Wooden Wick Co. is not responsible for such delays.

Return Policy

We do not accept returns. We highly suggest you purchase a Sample Kit and perform all of the necessary testing before placing an order. Because candle making is a complex procedure with many extenuating factors, we can not guarantee how a wick will perform in your particular blend and vessel.